Refund policy
Return & Refund Policy
Effective Date: 4-1-2026
Thank you for shopping with us. We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.
1. Returns
You may return most items within 30 days of the delivery date for a refund or exchange, provided that:
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Items are unused, unworn, and unwashed
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Items are in their original condition with all tags attached
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Items are returned in the original packaging (if applicable)
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
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Clearance or sale items
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Gift cards
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Undergarments, swimwear, or accessories (for hygiene reasons)
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Customized or personalized items
3. Refunds
Once your return is received and inspected:
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You will be notified of the approval or rejection of your refund
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If approved, refunds will be issued to your original payment method within 5–10 business days
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Original shipping costs are non-refundable
4. Exchanges
We offer exchanges for items that are defective, damaged, or incorrect:
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To request an exchange, contact us within 7 days of receiving your order
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Exchanges are subject to product availability
5. Return Shipping
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Customers are responsible for return shipping costs, unless the item is defective or incorrect
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We recommend using a trackable shipping service, as we are not responsible for lost returns
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
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Contact us within 7 days of delivery
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Provide photos and order details for faster resolution
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We will cover return shipping and send a replacement or issue a full refund
7. How to Initiate a Return
To start a return:
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Contact our customer support at: higorgeous@keepitcuteboutiqueco.com
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Provide your order number and reason for return
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Follow the return instructions provided
8. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card provider (processing times may vary)
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If the issue persists, contact us at higorgeous@keepitcuteboutiqueco.com
9. Contact Us
If you have any questions about this policy, please contact us:
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Email: higorgeous@keepitcuteboutiqueco.com
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Phone: 216-543-0603
Note: This policy is subject to change at any time without prior notice.
